Refund policy

At Decoruva, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free refund process.

Refund Eligibility:

• Items must be returned within 14 days of delivery.

• Products should be unused, in original packaging, and in the same condition as received.

• Personalized or custom-made items are not eligible for refunds.

How to Request a Refund:

1. Contact our support team at support@decoruva.com with your order number and reason for return.

2. Our team will guide you through the return process.

3. Once we receive and inspect the item, your refund will be processed to your original payment method within 7-10 business days.

Important Notes:

• Shipping costs are non-refundable, except in cases of damaged or incorrect items.

• If an item is received damaged, please contact us immediately with photos of the damage.

We are committed to making your shopping experience smooth and enjoyable.